Customer Service Representative

Job Details

Customer Service Representative

Bowling Green, Kentucky




Job Description

Essential Duties and Responsibilities:

1. Takes personal responsibility for their customers by providing accurate and timelyinformation regarding purchase orders received.

2. Manages the process of customer purchase orders from order entry through shipment byconsistent and accurate communication with internal and external customers.

3. Investigates the customer’s issues and seeks information about the real underlying needs ofthe customer beyond those initially expressed.

4. Effectively communicates and takes swift action to consistently exceed customer expectationsto insure accessibility to information and assistance in resolution of issues.

5. Committed to expanding their knowledge of Fort Dearborn Company’s products, services andsolutions.

6. Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.

7. Exhibits understanding and appreciation of opposing perspectives on issues and adapts anapproach as the situation changes.

8. Accuracy of orders and releases entered, volume of orders and releases entered, timelinessof orders and releases entered.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Education and or Experience required: A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

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Version 2019.3us