Collection Specialist

Job Details

Collection Specialist

Grand Rapids, Michigan




Job Description

We are looking for an individual with the initiative and ability to work independently with a team environment. This person is responsible for delinquent accounts, negotiating payment arrangements and canceling systems for non-payable accounts.



  • Review all delinquent accounts and contact the customers
  • Handle customer billing and payment inquires
  • Process appropriate bankruptcy and small claims paperwork


  • One to two years of college experience with emphasis in business or debt collection preferred
  • 3+ years Collection experience required
  • Analytical abilities utilized to establish and meet collection goals
  • Experience in accounting and billing
  • Excellent customer service and communication skills, detail oriented and a high degree of accuracy
  • Candidate must be proficient in the use of Microsoft Word, Excel and Outlook.
  • Proven ability to work well with others

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