Logistics Customer Service

Job Details

Logistics Customer Service

Memphis, Tennessee




Job Description

  • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
  • Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
  • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
  • Notifies Operations Manager/management of all service failures.
  • Proposes and implements solutions to improve overall customer service.
  • Creates and updates location profiles in computer system.
  • Other projects as assigned by management.

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