Bilingual Call Center Representative - 2nd Shift


Job Details

Bilingual Call Center Representative - 2nd Shift

Grand Rapids, Michigan

05/01/2020

39275

Contract/Temp

Job Description



RESPONSIBILITIES

To serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information.

To handle all callers with professionalism and courtesy.

To develop a working knowledge of products and services offered by clients.

To meet or exceed performance goals set forth by management.

To follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.

To complete, at the request of management, any task or temporary assignment related to services.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

High School Diploma or equivalent required

Typing skills of 30 wpm

1-2 years customer service experience preferred

Excellent interpersonal, verbal and written communication skills

Strong basic computer skills

Ability to multi-task

Ability to make sound decisions under pressure

Ability to deal with difficult situations and people

Ability to work well in both a team environment and independently

A strong attention to detail

CULTURE

Job is an office environment and requires primarily sitting at a desk for extended periods, communicating verbally with customers on the telephone and entering data via a computer terminal.

Call volume: Varies from moderate to heavy

Stress Level: low to moderate

Job Type: Full-time

Salary: $13.25 /hour


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