Onsite Network Support Technician needed in Owensboro, KY

Schedule: Mon – Fri | Shift: 8 am – 5 pm: 1 Hour Lunch

Annual Salary: $75,000 - $88,000

Responsibilities:

Network Support Technician is responsible for supporting the site’s IT infrastructure which includes rebooting, replacing, and coordinating vendor activity for all the networking equipment and company phone systems. The position is also responsible for supporting all of the end user’s PC and peripheral equipment, connections and client software problems. This position may also help out other locations as well as help integrate new facilities. Duties include the following:

• Maintain Owensboro PC and networking equipment. Replace yearly allotment of PCs. Maintain network wiring, Access Points, switches & phone equipment. Support end user hardware and software issues as they pertain to the PCs and connected peripherals. Perform maintenance on network equipment including servers, gateways, and switches. Perform local server backups, and test backup connectivity circuits. Enforce IT polices and standards. Work with the rest of IT personnel and IT support systems to provide excellent Customer Service. Help support additional sites when needed including new acquisitions.
• Monitor Owensboro systems with corporate software that allows email and text alerting system down or other threatening conditions.
• Assure Owensboro’s system are compliant and integrated into the Company IT Business Continuation and Disaster Recovery plans. Ensures adherence to all Personal Safety, Food Safety, Quality and Environmental Practices.
• Manage and Measure system performances at the Owensboro facility.
• Identify training needs and design development plan, programs and content for the purpose of preparing for career opportunities within the company. Provide feedback to manager regarding on-the-job learning opportunities.
• Work with KPI team to develop scorecards, metrics, and reports for the area of IT infrastructure and support the Owensboro facility.
• Use PD to enhance performance within the company through evaluation, planning, and goal execution. Strive to constantly develop oneself as a valuable asset through personal and professional growth and attention to the position’s outcomes.
• Use the PPT to manage and define tasks within the organization that support the strategic initiatives, company wide outcomes and vision. Simplify the aspects of job management and tracking to streamline workflow and to result in improved efficiency and communication.
• Support the Owensboro team through technical assistance and infrastructure support enabling them and the company to reach its fiscal goal.

Qualifications:

• 5-10 years relevant experience
• Ability and willingness to work non-traditional hours (nights/weekends)
• Ability to communicate with all levels of an organization
• Physical Requirement: Ability to pick up and/or move objects up to 50 pounds without assistance
• Bachelor’s Degree
• Cisco OS knowledge
• Demonstrated ability to quickly learn new systems/processes
• Excellent analytical and PC skills
• Proficient in Microsoft office products (especially Excel)
• Strong interpersonal skills
• Requires Telecommunication systems experience
• Willingness to travel
• Strong customer focus with documented successes.

• Requires Cisco Unity Telephone system experience